Kose Trading Copenhagen Workshop
Exchange Service
Send us your defective Bang & Olufsen board and receive a fully serviced replacement in return. The replacement board is rebuilt and bench-tested in advance, allowing us to dispatch it as soon as your old board arrives at our workshop.
- 28Exchange parts
- 14Models covered
- 2Years warranty
- 24hReply time
The process
How the exchange works
You pay for the exchange unit upfront. Your defective original is returned to us, rebuilt in our workshop, and prepared as a replacement unit for another customer.
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01
Order the part
Check the number printed on your own board, then order it like any other product.
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02
Get the address
We send our service address and packing guidance straight after checkout.
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03
Send the old one
Ship it to Copenhagen and send us the tracking number so we can watch for it.
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04
Your replacement ships
As soon as your board reaches the workshop, we dispatch the serviced unit with tracking and two years of warranty.
Why an exchange beats a repair
- The replacement is finished and bench-tested before your order is even placed
- A fixed price upfront—with no open-ended repair estimate.
- Component-level rebuild: capacitors, power sections and known weak points renewed
- Your old board is rebuilt too, so an original B&O part stays in circulation
Before you send your part
An exchange only works if the unit you send back is one we can rebuild. Five things to check:
- 01The part number on your board matches the part number in the listing.
- 02The board must be complete, with no missing connectors, cut cables, or components removed for spare parts.
- 03It has not been through fire or water, and no earlier repair has damaged the PCB itself.
- 04It is an original B&O part, not a third-party replacement.
- 05It is packed in anti-static material with proper padding — transport damage is on the sender.
Choose your route
Three ways to get your B&O working again
Which one suits you depends on whether you can open the product yourself, and how quickly you need it back.
Order the board
You remove the faulty board and send it to us. When it arrives, we ship the serviced replacement for you to fit. The fastest route if you are comfortable inside the cabinet.
- You send us
- The board only
- Price
- Fixed, shown per part
- Warranty
- 2 years
Send the whole product
We open it, diagnose it, fit the exchange part and test the finished product before it goes back to you. Best if you are unsure which board has failed.
- You send us
- The whole unit
- Price
- Part + labour, quoted
- Warranty
- 2 years on the part
Buy the part outright
The only route where nothing has to reach us first. Right when your original board is missing or destroyed, or when you want a spare on the shelf before anything fails.
- You send us
- Nothing
- Price
- Higher — ask us
- Warranty
- 2 years
Identify your board
Where to find the part number
B&O prints the part number directly on the board as usually a seven-digit number such as 8005399 in a corner of the silkscreen, sometimes next to a PCB 32 position marking. Photograph both before you order.
The same product can hold different boards depending on generation: the Beosound 9000 input/output board differs across MK 1, MK 2 and MK 3, and the number is the only reliable way to tell them apart. Not sure? Send us the photo and we’ll confirm the correct exchange part.
The catalogue
Parts available for exchange
28 boards, modules, and drivers across the Beolab and Beosound ranges. Prices are listed in EUR and exclude shipping in both directions. Can’t find your part? We service more components than we list—just ask.
Beolab
19 PARTS · 11 MODELS
Beolab 3
1 exchange part
Beolab 5
2 exchange parts
Beolab 6000
1 exchange part
Beolab 9
4 exchange parts · complete chassis available
Beolab 11
2 exchange parts
Beolab 14
2 exchange parts
Beolab 18
2 exchange parts
Beolab 20
2 exchange parts
Beolab 50
1 exchange part
Beolab 90
1 exchange partBeolab 3500
1 exchange part
Beosound
9 PARTS · 3 MODELS
Beosound 1
Type 6656 · 1 exchange part
Beosound 2
Type 6667 · 1 exchange part
Beosound 9000
7 exchange parts · MK 1, MK 2 and MK 3
IR ReceiverPART: PCB 14 · fits MK 1, MK 2, MK 3
€175
MK 1 — Input / outputPART: PCB 2
€325
MK 1 — Power supplyPART: PCB 3 · 3 Module 8005297
€850
MK 2 — Input / outputPART: PCB 32 · 8005399
€625
MK 2 — Microcomputer & Power supplyPART: 3 Module · 8005657
€1,000
MK 3 — Input / outputPART: PCB 32 · 8005399
€650
MK 3 — Power supplyPART: 34 Module · 8000512 / 8000536
€1,350
No parts match that search. Try a model such as Beolab 9, a board position such as PCB 32, or a part number such as 8005399 — or ask us directly.
Send us the whole product
If you would rather not open the unit yourself, our Copenhagen workshop fits and tests the exchange part for you — and repairs at component level.
Spare Parts ShopOutright parts and accessories
Boards, drivers, mechanics and hundreds of other original B&O spare parts you can buy without sending anything back.
Good to know
Questions about exchange orders
Do I have to send my old part back?
Yes, and it has to reach us first. We ship the serviced replacement once your original has arrived at the workshop — that board is the core we rebuild for the next customer. If you would rather not wait for the round trip, ask us about buying the part outright.
Who pays the shipping?
You do, in both directions. Shipping your board to the workshop and shipping the serviced replacement back to you are both at your own cost, and neither is included in the part price. We can arrange a shipping label for you on request and add the cost to your order.
What if my old board turns out to be unrepairable?
It happens — fire damage, corrosion or an earlier repair can write a board off. We inspect every unit that arrives and contact you before doing anything. In that case we charge the difference between the exchange price and the outright price, or return the board to you.
What does the 2-year warranty cover?
The exchange unit itself, against failure in normal use, for two years from the day it ships. It doesn’t cover damage caused by installation, mains faults or other defective parts in the same product — so if the rest of the unit is untested, tell us and we’ll advise what else to check.
Can you fit the part for me?
Yes. Send us the whole product and our workshop fits and tests the exchange part before returning it. Contact us for a price on the complete job.
I’m outside the EU — is that a problem?
No, we ship worldwide. Mark the parcel as a returned item for repair / exchange with a low declared value on the customs form, so it isn’t charged as a commercial import on the way in. Any duties in your own country are yours to pay.
Start an exchange
Tell us which part you need
Send the model, the part number printed on the board and a short description of the fault. We reply within 24 hours.
